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Frequently Asked Questions

How does game rental work?

Choose a game from our selection and then proceed to payment. You'll receive a confirmation email with details on how to pick up your game. We can also deliver games directly to your home. Rentals are for 7 days, from Saturday to Saturday. Return the game the following Saturday.

Consult the detailed process

Is there a deposit to pay when renting games?

No, a pre-authorization via PayPal is made at the time of booking, but no amount will be charged unless the game is damaged or not returned.

→ Consult our security deposit policy for more information.

How do I retrieve my game or order?

📍 Kay Ludo Office : Available free of charge every Saturday from 1 p.m. to 3 p.m.

🚚 Local Delivery : Available based on your address. Check our delivery area map to see if you're eligible for the $5 flat rate.

🚚 Delivery to the South Shore of Montreal : Via onship.ca , fees are payable upon delivery and are around $10.

Can I return an accessory if I am not satisfied?

Yes! If an accessory does not meet your expectations, you have 14 days after receipt to return it, provided it is in its original condition and unused.

📩 Contact us before returning your item so we can guide you through the next steps. See our return policy for more details.