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Frequently Asked Questions

How does game rental work?

Choose a game from our selection and then proceed to payment. You'll receive a confirmation email with details on how to pick up your game. We can also deliver games directly to your home. Rentals are for 7 days, from Saturday to Saturday. Return the game the following Saturday.

Consult the detailed process

Is there a deposit to pay when renting games?

No, a pre-authorization via PayPal is made at the time of booking, but no amount will be charged unless the game is damaged or not returned.

→ Consult our security deposit policy for more information.

How do I retrieve my game or order?

📍 Kay Ludo Office : Available free of charge every Saturday from 1 p.m. to 3 p.m.

🚚 Local Delivery : Available based on your address. Check our delivery area map to see if you're eligible for the $5 flat rate.

🚚 Delivery to the South Shore of Montreal : Via onship.ca , fees are payable upon delivery and are around $10.

Can I return an accessory if I am not satisfied?

Yes! If an accessory does not meet your expectations, you have 14 days after receipt to return it, provided it is in its original condition and unused.

📩 Contact us before returning your item so we can guide you through the next steps. See our return policy for more details.

What if I want to use different shipping methods for certain items?

Customizable products cannot be picked up in store or shipped to your local store. To save money, if you have a mix of customizable and non-customizable items in your cart, place two separate orders. An order with customizable items will be subject to shipping fees, and an order with games and other accessories will be eligible for free in-store pickup.